HOME is the second largest retail chain in Georgian market, selling kitchen accessories, dinnerware, souvenirs, reproduction of artworks, chandelier, new year toys & accessories…
Challenges
• The founders hoped to even out sales cycles in order to reduce reliance on New Year’s and Easter revenue spikes.
• The founders wanted to target higher-end customers with higher incomes, as trends indicated growth.
• Management desired for the company brand to have a more solid image and visual standards
Discovery
• During discovery workshops, it was found that the brand was closely tied to Home Care, while they could serve more segments.
• Brand positioning was mainly based on product features and pricing
Results
– Management decided to expand their proposition to cafes/bars/hotels, inspiring interior designers with ideas to design their clients’ apartments and other spaces. This shift has helped the company stabilize sales cycles and generate more revenue.
– Through brand communication of new positioning territories, customers started to identify HOME Brand as a lovely solution in designing their or others spaces, gift giving,
welcoming guests, celebrating special days…
– These attempts have also transformed communication on emotional level and connected to customers feelings.
– To communicate the changes in HOME’s new proposition, a new slogan was introduced:
“DESIGN THE SPACE YOU DESIRE”
– Overall brand identity design was updated
– Social Media Results:
– Engagement 0.001$-0.004$
– Messages 0.26$
– Page likes 0.014$
